From KAREN wiki

Contents 1 15 June, 2010 1.1 Agenda 1.2 Participants 1.3 Notes 1.4 Infrastructure Services Discussed 1.5 Next Meeting: August 4, 2010 Chair: Jonny Flutey, VUW 1.6 Agenda 2 11th May 2010 2.1 Agenda 2.2 Participants 2.3 Notes 2.4 Discussion 2.5 Actions 2.6 Next Meeting 3 23rd March 2010 3.1 Agenda 3.2 Participants 3.3 Notes 3.4 Actions 4 27th January 2010 4.1 Agenda 4.2 Participants 4.3 Notes 4.4 Actions 5 2nd December 2009 5.1 Agenda 5.2 Participants 5.3 Notes 5.4 Actions

15 June, 2010

Organisers

• Bill Choquette, REANNZ

Location

• Video Conference & REANNZ Office, Wellington

Programme Description KAREN Services Working Group : Main

Agenda

• Infrastructure Services

Participants

• Jonny Flutey - VUW (ITS)
• Michael Uddstrom - NIWA (Researcher)
• Anthony Cole - NIWA (ITS)
• Matthew Laurenson - Plant & Food (ITS)
• Bryce Nicholls - University of Waikato (ITS)
• Dougal Mair - University of Waikato (ITS)
• Stuart Charters - Lincoln University (Researcher)
• Greg Jones - Landcare Research (ITS)
• Keith Linforth, Sue Tait, Howard Nicholson - Massey University (ITS)
• Kate Nolan-Tong - Massey University (Research Management Services)
• Calum MacLeod- AUT (ITS)
• Mark Lawrence -National Library (ITS)
• Dave Wicks-National Library (ITS)
• Alan Roberts - National Library (ITS)
• John Clayton - Wintec (Researcher)
• Bill Choquette - REANNZ
• Chris Litten - REANNZ

Apologies

• Robert Gibb - Landcare Research
• Arian de Wit - NIWA
• Slave Kitaev - AUT (Researcher)
• Mark Marshall - CPIT
• Tim Chaffe - University of Auckland
• Russell Butson - University of Otago
• Shane Gaskin - TEC (ITS)
• Vladimir Mencl, Mary Allan - University of Canterbury
• Jace Carson, Kathryn MacKinven - University of Canterbury
• Richard Waldin - SCION
• Chris Jordan - IRL
• Stephen Tanner - NMIT
• Nelson - CPIT
• Murray Poulter - NIWA
• Blair Willems - AVCC

Notes

Michael Uddstrom -An Introduction to NIWA's HPC at Greta Point

Infrastructure Services Discussed

• Large File Transfer Server
• Real time backup for desktop & laptop computers
• Eduroam real time backup for laptop computers
• Remote use of NIWA's new HPC at Greta Point
• Identity and Access Management between KAREN members
• Institution wide survey browser
• Differences between programming requirements for HPCs
• Large scale research data storage
• Sharing Moodle across institutions

Next Meeting: August 4, 2010 Chair: Jonny Flutey, VUW

Agenda

• International Network Services Comparison
• Terms of Reference Review for the SWG
• Marketing/Promoting KAREN Brainstorm Session.

11th May 2010

Organisers

• Emma Bottomore, REANNZ

Location

• Video Conference & REANNZ Office, Wellington

Programme Description KAREN Services Working Group : Main

Agenda

• Collaboration Services

Participants

• Jonny Flutey - VUW (ITS)
• Ben Walker - AgResearch (ITS)
• Russell Butson - University of Otago (Researcher)
• Richard Waldin - SCION (ITS)
• Matthew Laurenson - Plant & Food (ITS)
• Bryce Nicholls - University of Waikato (ITS)
• Slave Kitaev - AUT (Researcher)
• Stuart Charters - Lincoln University (Researcher)
• Shane Gaskin - TEC (ITS)
• Keith Linforth, Sue Tait, Howard Nicholson - Massey University (ITS)
• Kate Nolan-Tong - Massey University (Research Management Services)
• Vladimir Mencl, Mary Allan - University of Canterbury (Researchers)
• Jace Carson, Kathryn MacKinven - University of Canterbury (Research Office)
• Nick Jones - University of Auckland & BestGrid (Researcher)
• Emma Bottomore - REANNZ
• Chris Litten - REANNZ

Apologies

• Greg Jones, Robert Gibb - Landcare Research
• Arian de Wit - NIWA
• Michael Uddstrom - NIWA
• Mark Marshall - CPIT
• Tim Chaffe - University of Auckland

Notes

This session was run as Birds of a Feather session. The main topic was Collaboration Services and Nick Jones from University of Auckland / BestGrid took the role as acting chair.

Each Member was asked to give a summary of what Collaboration means to them. Summaries follow:-

Victoria University

• VUW is currently engaging stakeholders to understand requirements for collaboration platforms.
• Shared storage & tools are key and VUW are looking to integrate into BestGrid services. Wikis & blogs, and desk-based video conferencing are also important.

AgResearch

• AgResearch's formal collaboration platform is Sharepoint. Need a tool to consolidate content from other blogs and wikis into one space. A problem is understanding which tool to select from the wide range now available.
• A meeting is planned next week to agree their live collaboration platform, i.e. Evo, etc.

University of Otago

• Russell is a researcher in collaborative environments. There is a need to map out research practices (end-to-end for a project) to then be able to design a platform which allows researchers to carry out national & international collaboration = a workflow process.
• Seeing more and more colleagues that are moving from paper-based to digital research practices.

Lincoln University

• Need for an integrated shared workspace that allows collaboration with parties outside of the institution. e.g., currently use a VC system for one thing, a wiki for another, etc.

Massey University

• Lots of initiatives happening at Massey and currently in the process of requirements gathering for collaboration services.
• Sharepoint is the emerging service for document sharing. They are establishing standards and adapting the desktop . Still some work to get approval from executives.
• Evaluating VC platform. Already using Adobe Connect for teaching & learning.
• Also work on storage and archiving , plus a university wide shared services project

Canterbury University - Research & Innovation Office

• Working with researchers to understand what they need to collaborate. Witnessing an increase in collaboration between researchers.

AUT

• Looking at collaboration for projects from a research perspective
• Exploring a variety of activities, i.e. dating, document sharing, forums, blogs, repositories, etc.
• Also supporting collaboration for students, including VC.

Scion

• Collaboration tools and platforms are a priority for Scion.
• Small groups are trying to collaborate externally using whatever tools they can get their hands on. Trying to understand their requirements.
• Microsoft Sharepoint and Live Communication Services have been adopted but need to ensure they are interoperable outside of the organisation.
• Desktop VC is key for scientists. Interested in shared services.

University of Waikato

• Currently identifying shared services for the campus. Google tools have been selected and are in discussion with Google about tailoring for Waikato's particular environment
• Also looking at tools for language teaching and synchronous audio.

Plant and Food

• Still facing challenges of bringing together HortResearch & Crop & Food. Sharepoint 2007-based intraweb is being used, with some custom coding to synchronise look and feel across multiple Sharepoint site collections. Yet to switched on collaboration functionality as wish to assist users to migrate existing data from network shares into Sharepoint model.
• BaseCamp is being used as an intermediate tool for enabling external collaboration.
• Image databases are also being looked; some allow real-time proofing and mark-up of images
• Recently set up a software repository for storing internally developed software

Massey - Research Management Services

• Taking a bottom-up approach to understand what researchers need, what existing capabilities are available and matching these to researchers' needs.
• Some trans-disciplinary research is happening which requires access to a number of different tools

National Library

• The National Library only supplies documents, so don't need to collaborate on them.
• Working with schools & public libraries using Team Viewer, and desktop VC. Need to be able to take over remote desktops for helping with homework for example.
• Need a holistic tool but still not sure what needs to be in the kitbag.

TEC

• Initiating shared services with Career Services and NZQA but not collaboration services at this stage.
• Use TEO Workspaces which is based on Sharepoint
• Have purchased shared storage but have challenges around governance, ownership of assets and overseeing the service delivery model.
• Looking at shared email & calendaring, shared registers, etc.

University of Canterbury - Research

• Mary - Running a project to find ways for researchers to collaborate. Interested in tools for collaboration & merging multiple functions into one tool.

University of Auckland / BestGrid

• Vlad / Nick are working on a BestGrid project called DataFabric which allows collaboration storage across multiple sites. Could meet the needs of may institutions and will be piloted soon. DataFabric has an easy to use interface for several storage systems. Various front-end interfaces including web browser with federated logins, or a interface that can be mounted in the local workstation. Can be used to store files and replicate to multiple sites. Files can also be indexed with metadata and there is an access control system.
• The university is also running Sharepoint for it's corporate services (VC's office, Grants, etc.)
• Migrating from existing wiki platform to an enterprise wiki product in which anyone at the university can request access for space.
• Looking at a collaboration platform which has some social networking features.

Discussion

Nick Conclusion of roundtable is that following items are important in a 'Collaboratory':-

• Distance - needs to be suitable for internal and external collaboration in different locations. Also needs to allow for interaction with project administration - funders, etc.
• Collaboration Research - those researchers researching collaboration practices can help mature practices and observe whether collaboration is working effectively.
• Research Tools - enabling data sharing & sharing other artifacts of research. Also tools for research. Seeing a specialisation of tools within the collaborative environment - i.e. proofing tools, etc. so a tool like Sharepoint with basic functionality is not sufficient.
• Identity Management - this needs to be a key part of the collaboration infrastructure
• Desire for shared services

Therefore, there is hug richness in a 'collaboratory'. Can be used to break down the silos between and within institutions. The element of commonality is the interest in a common platform. Governance may come from the community using a common platfrom rather than needing a top-down approach. The stages in research workflow are important to understand how to integrate and share between systems.

Jonny

• Suggested a common collaboration tool is required for this working group to share outputs from studies into various collaboration tools so each member doesn't need to duplicate the effort. VUW's policy is to be very open about sharing the outcomes of such studies.

Mary

• Suggested also using the SWG collaboration tool for each member to summarise what they are currently working on so members can easily join up with each other on common areas of interest.

Nick

• Suggested that a follow-on SWG discussion around collaboration could be 'how to help and support new users'. i.e. what support and facilitation can be given to users to help them get the most out of collaboration platforms.

All

• Agreed that the group would use the KAREN Wiki initially to record what collaboration tools each member is investigating, results of studies, etc and also post contact details.

Richard

• Pointed out that management is often a barrier to sharing services. Need to consider how we can overcome this.

Actions

1. Emma to set up a space on the KAREN wiki for SWG participants to share experience of collaboration tools & services

2. All to populate wiki with summary of Collaboration tools being investigated and results of any recent studies. Also provide contact details so that other members can get in touch.

3. Emma to circulate latest document from MoRST on Federated Identity Management.

4. Kate Nolan-Tong to co-chair the next meeting (subject to management approval) with Stuart Charters on Infrastructure Services.

4. 'All to let Kate and Stuart know what part of the Infrastructure Services topic they are interested in discussing at the next meeting.

Next Meeting

The next meeting will be on Tuesday 15th June from 2pm-3:30pm. Connection details will be provided in the meeting notice.

23rd March 2010

Organisers

• Emma Bottomore, REANNZ

Location

• Video Conference & REANNZ Office, Wellington

Programme Description KAREN Services Working Group : Main

Agenda

• HPC & eResearch proposal - Nick Jones
• Identity & Access Management - Robert Gibb
• AOB

Participants

• Stuart Charters - Lincoln University
• Shane Gaskin - TEC
• Robert Gibb- Landcare Research
• Keith Linforth - Massey University
• Vladimir Mencl - University of Canterbury
• Nick Jones - University of Auckland
• Emma Bottomore - REANNZ
• Chris Litten - REANNZ

Apologies

• Mary Allan - University of Canterbury
• Arian de Wit - NIWA
• Jonny Flutey - VUW

Notes

HPC and eResearch - Nick Jones

• Initial meeting was in February with all CRIs, Universities and some government representatives in attendance.
• Mid-April - final draft proposal - consultation to treasury, CIOs and VCs.
• Cabinet process - May budget announcement
• Computational Survey - had 85 responses from the research sector . Gained feedback on requirements for HPC, Clusters, Applications and Services and Middleware within a computational context.
• Project will build on IAM. Investment is likely to be $45-50M over 4 years includingg co-investment from the sector
• Investment will come from MoRST, MED & institutions and is needed to build the next generation of researchers. Not yet decided how capacity will be allocated back to the sector. i.e. if it will be free or what quota will have access to based on merit of research.

Identity & Access Management (IAM) - Robert Gibb

• IAM provides capability for scientists for single sign on
• R&E related organizations are able to join the service initially. Schools, etc not within the current scope.
• Phase 2 on technical resources is underway.
• Governance framework also to be developed
• Auckland, Lincoln and Canterbury universities who are already on Shibboleth will be enabled first. Also Landcare.
• Process is being documented and put onto a community webpage - nzfed.auckland.ac.nz. CRITTERS and Vice Chancellors committee will also be closely consulted.
• Also setting up internal processes for joining federation
• An initial set of services is also being set up as identity consumers. i.e. Bluefern, BestGrid, etc.
• Roll-out of IAM will happen over the next 15 months using Australian Access Federation infrastructure and NZ legals.
• Procurement team is being led out of the University of Auckland. Also procurement experts at each institution are being identified.

General Discussion

Shane Gaskin (TEC)

• NZQA and Career Services now have connectivity to MoE. Department of Internal Affairs is doing consolidated procurement for a shared infrastructure for TEC, NZQA and Career Services with a shared DMZ - There are areas of commonality. Where does KAREN fit in? Can they share transactions across the network?
• Shane's main interest is shared infrastructure and overlap between IAM and the MoE / TECs federated access services
• Shane believes there is a matchmaking opportunity for REANNZ to identify people within the sector who want to collaborate together and invest in shared services = process orientation
• Also include proactive groups within Teaching and Learning

Robert Gibb (Landcare)

• Opportunity for CRIs to work with the CRI taskforce to not 'go alone' any longer & look at how to collaborate more and leverage advantages of scale.
• Robert will take to CRITTERS and see how they shared services can be approached.

Next Meeting

• It was agreed that subsequent SWG meetings should focus on specific topic areas of interest. Infrastructure, IAM and Collaboration Services will be the main topics for discussionat the next meeting.
• Next meeting will be held on 11th May from 2pm-3:30pm. Participants can join via VC or at the REANNZ office in Wellington.

Actions

1. Nick to send link to Computational Survey to the group.

2. All SWG participants to document any groups they know of that are investigating services areas so we can promote to the SWG group.

4. Remind people about Content & Services on KAREN - Getting Started with KAREN website, etc

• This can be found at http://www.karen.net.nz/get-started/ or directly from the front page of the KAREN website

5. Invite people from CRITTERs, WAND, etc. to next SWG meeting

27th January 2010

Organisers

• Emma Bottomore, REANNZ

Location

• Video Conference & REANNZ Office, Wellington

Programme Description KAREN Services Working Group : Main

Agenda

• Review minutes and actions from last meeting
• Open Discussion
• AOB

Participants

• Emma Bottomore, REANNZ (Facilitator)
• Sue Tait, Massey University
• Keith Linforth, Massey University
• Jonathan Flutey, VUW
• Tim Chaffe, for Nick Jones, University of Auckland
• John McMaster, Plant & Food
• Vladimir Mencl, University of Canterbury
• John Clayton, WINTEC
• Bryce Nicholls, Waikato
• Stuart Charters, Lincoln University

Apologies:

• Arian de Wit, NIWA
• Peggy Fairburn-Dunlop, AUT

Notes

Emma gave updates on the actions from last meeting as follows:-

1. Identify & appoint Chairperson - Nick Jones has declined as he feels there is a conflict of interest with his BestGrid responsibilities. John McMaster will possibility of his new Research Manager Chairing the group shortly. In the meantime, this position remains vacant so any nominations welcome.

2. SWG Objectives - Group Objectives have been updated on the Wiki site

3. Services Catalogue - A Services Catalogue Wiki page has been created. Jonny Flutey has started the ball rolling with information from VUW.

4. Next SWG meeting - Emma to send out meeting invite for last week of January.

5. Shared Infrastructure services - Emma to fInd out what shared infrastructure services are being discussed at IT Director and CRITTERs meetings - This action is still outstanding.

6. Service Partner Connections to KAREN - Donald Clark has had a new approach to connecting Service Partners to the network called the Sponsored Partner Programme. This new approach is in its infancy and Members will be consulted shortly.

Other notes & comments made:-

Tim - requested that a list of current KAREN NOC services be made available in the Services Catalogue & that the catalogue show services by service layers

Sue - mentioned that she has a new project to evaluate desktop VC tools & headsets. Jonny suggested this could be something Members of the group could collaborate on. Vladimir reminded the group that AVCC are missioned to do some of this work but the group felt it is still necessary to road test any recommendations in local network / IT environments

Emma - suggested that its useful not to lose any output from these potential subgroups and it would be worth investigating a collaborative platform that could support multiple project areas and allow attachment of documents to be used by the Working Group. Suggested that the University of Canterbury's Confluence Wiki might be suitable for our needs. Valdimir confirmed it is Shibbolised and he could set up the administration for the group.

Keith - asked about how Members could police the Sponsored Service Partner Programme. Emma said the programme is really in its concept stage at the moment and will try to provide clarity about how it will work in reality by the next meeting.

Jonny - requested a discussion about how new requests for services to be developed would be handled by the Working Group. The group agreed that we first need to do an audit of what is already available and what is required from within our institutions. Sue & Jonny it will take them some time to reach out into their organisations to understand requirements. Sue has some new staff that can help with this and Jonny is planning some roadshows to the Uni Schools. Emma proposed that we reconvene the group in 6 weeks to allow this ground work to be done. In the meantime (from 15th Feb), Emma will call each Working Group Member to start collating the information and pull it into the catalogue. The group will then start prioritising this catalogue at the next meeting.

Bryce - was concerned that services like myKAREN may be open to abuse such as accessing file-sharing servers on other NRENs to download movies, etc. Tim said this is the same issue as campuses currently face with giving students internet access so is not something that needs to be addressed by myKAREN specifically.

Stuart - asked for an update on the progress of the VC service. Emma confirmed she is working through the contracting process with the supplier & hopes to launch the service by the beginning of March. All Members can beta test the new bridge in the meantime.

A number of Members mentioned they had had problems accessing the meeting through the Scopia Desktop. After investigation by AVCC it seems that most issues were around using browsers other than IE which are not supported at this time or people trying to use the Windows Scopia client on a Mac. Nathan has updated the meeting joining instructions to make clear which browsers are supported so this should be less of a problem next time.

Actions

1. Emma to post a link to the KAREN NOC Services in the Services Catalogue

2. Vladimir to send link to Confluence Wiki to Emma to evaluate as an alternative for the KAREN Wiki to collaborate & store project documentation

3. Working Group Members to audit their organisations for existing, desired and shelved services to populate the Services catalogue. Emma to call each WG Member in the next few weeks to check progress and help record the services in the catalogue

4. Emma to provide a more detailed update on the Sponsored Partner Programme at the next WG session

5. The next Services Working Group Meeting has been scheduled for 2-3:30pm on 16th March 2010. Please contact Emma Bottomore if you require connection details.

2nd December 2009

Organisers

• Emma Bottomore, REANNZ
• Dave Russell, REANNZ

Location

• Video Conference & REANNZ Office, Wellington

Programme Description KAREN Services Working Group : Main

Agenda

• Why has REANNZ formed a Services Working Group?
• Scope
• Ideas and Examples (Intro to Wiki Site)
• Introductions & Personal Objectives
• Agree Objectives of Services Working Group
• Elect Chair
• Open Discussion

Participants

• Emma Bottomore, REANNZ (Facilitator)
• Dave Russell, REANNZ
• Sue Tait, Massey University
• Keith Linforth, Massey University
• Jonathan Flutey, VUW
• Tim Chaffe, for Nick Jones, University of Auckland
• Arian de Wit, NIWA
• John McMaster, Plant & Food
• Russell Boniface, TEC
• Mary Allan, University of Canterbury
• Vladimir Mencl, University of Canterbury
• Lindsay Nelson, for Mark Marshall, CPIT
• Greg Jones, Landcare Research
• Stephen Tanner, NMIT
• David Sturrock, NMIT
• Ben Walker, AgResearch
• Bryce Nicholls, Waikato

Apologies:

• John Clayton, Wintec
• Russell Butson, University of Otago

Notes

Introductory presentation by Emma.

Emma invited participants to introduce themselves and set out their expectations for the group:-

Vladimer (UoC)– BestGRID, where do we fit with that? Emma - complementary & SWG may also promote BestGRID services to wider community

Sue Tait (Massey) – Massey interested in myKAREN: connect students anywhere, anytime

Jonny Flutey – Standardised services for researchers: desktop VC, storage repositories.

Keith (Massey)– researchers: I know it’s there, but what can I use on it? Need info on what is available & how other institutions can access it.

Jonny (VUW) – VUW have produced a Research Services Catalogue that describes services available and how to access.

Tim Chaffe (UoA) – linkage between KAREN as an enabler and what’s out there is very weak. Without dedicated people seeking out science domains etc. there is no way of knowing what’s out there. Did REANNZ ever consider providing this service?

Russell Boniface (TEC) – Only using KAREN for VC. Like to knowing what is out there, how to access sites

Mary (UoC) – Would like the added value of KAREN described. What is the added value of KAREN-based applications? What's in it for me? What would it change? Case studies and scenarios

Jonny (VUW) – We should publish service and content available now

Emma (REANNZ) – That would be a good place to start, then we can find out what we are missing

Arian (NIWA) – Group is a potential communications channel – the more the better.

Vladimer (UoC) – We should be looking around what’s available globally and locally.

4 Catalogues could be produced?: what’s available, what is needed, what are the current projects, any shelved concepts

David (NMIT) – we should define the process for proposing or developing a new service. Improving bottom line, using member relationships, web conferencing. Economies of scale – hosting, online backup, stuff that leverages the large group buying power through REANNZ.

John (P&F) – Also supports Services Catalogue. REANNZ could be the aggregator/broker of services – library systems, storage, online backups,

David (NMIT) – Also supports Broker idea. JANET do this e.g. for online backup they negotiate a rate for members, whereas for VC they buy and resell to members.

Mary (UoC) – We should centralise & standardise the information. Create a one stop shop for KAREN services.

Keith (Massey) – How do we celebrate and share successes using KAREN services?

Emma / Dave R (REANNZ)– individual case studies, best practices onto Wiki

Vladimir (UoC) - AARNet 20 year video - really good way of celebrating the potential of R&E networks - maybe we could do similar

Mary (UoC) – Perhaps we could package KAREN up “softer”: Find niche applications for the average scientist who doesn't use the BestGRID services.

Jonny (VUW) – yes, only 3% University staff use BestGrid services, need broader more basic, standardised services to do their job: communication and collaboration.

Mary (UoC) – Unis committed to infrastructure rather than usage Jonny (VUW) – agrees

John (P&F) – A full time eResearch person in each Member is required to make a difference.

Jonny (VUW)– We need to focus on quick wins: think smaller service with bigger audiences e.g. basic online collaboration tools & web-conferencing Emma (REANNZ) - Russell Butson at Otago has piloted a eCollaboration platform that goes further than Sakai with built-in Web Services - invite to present at next group meeting?

Tim (UoC) – REANNZ is a network operator, community services should be owned by the community. AARNet stick to a core set, can facilitate other services but the community own them.

John (P&F) – Quick win = Voyager library service.

Sue (Massey) – Decision tree to help researchers identify suitable services based on their requirements from the proposed services catalogue. Emma (REANNZ) - could be a good project for a student

Mary (UoC) – AVCC have something like this

John (P&F) – REANNZ as a liaison point to facilitate services

Emma (REANNZ)– back to presentation: Agree SWG Objectives

Catalogue of existing services was agreed as an Objective of the group in addition to those suggested in presentation

Jonny (VUW) – Another objective should be defining processes for what we do when we get a request for new services & how we deliver.

Nominations for Role of Services Working Group Chairperson:

• Sue Tait (Jonny Flutey)
• Jonny Flutey (Sue Tait)
• Nick Jones BestGRID (Tim Chaffe, Sue, Jonny)
• New P&F Dev Mgr or eResearch Mgr (Dave/John McMaster)

Next meeting – last week of January (Jonny - Not 28th/29th January - AC/DC in Wellington!)

CRITTERS & Uni IT Directors are talking now about shared infrastructure services - can we get output of services they are considering?

David (NMIT) – ITPs also need exposure to that. Also, how do we get service providers connected to KAREN. Emma (REANNZ) - will put a discussion section on Wiki to allow people to record potential service partner connections.

Actions

1. Identify & appoint Chairperson - Emma & Tim Chaffe to talk to Nick Jones about possibility of become Chair. Other possibility is John McMaster's new eResearch Manager.

2. SWG Objectives - Emma to add the production of a Catalogue of Existing Services to the the Objectives for the Services Working Group (see Main page for list of Objectives). A further Objective is to define the processes for what we do when we get a request for new services and how we deliver against that request.

3. Services Catalogue - Emma to add a Wiki page where the group can start documenting existing & required services as a basis for the Services Catalogue(s). This will include 4 sections:-

• What is currently available?
• What is needed?
• What are the current projects being worked on?
• Shelved projects

4. Next SWG meeting - Emma to send out meeting invite for last week of January.

5. Shared Infrastructure services - Emma to fInd out what shared infrastructure services are being discussed at IT Director and CRITTERs meetings

6. Service Partner Connections to KAREN - Emma to update group on process to connect Service Partners to KAREN at next meeting. Emma will also set up a page on the Wiki where Members can suggest potential Service Partner connections.

KAREN Services Working Group : Main

KAREN Services Working Group : Service Catalogue

KAREN Services Working Group : Service Categories & Example Services

KAREN Services Working Group: Content & Service Partners